PRIVACY POLICY

Effective Date: September 01, 2022
Last Updated: September 29, 2026

Canine’s Unleashed Inc. (“Canine’s Unleashed,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, retain, protect, and disclose personal information when you visit our website, contact us, apply for employment, create or use a customer account, make reservations, use our online services, participate in Pup Social, use Private Suite features, receive text messages or emails, or otherwise interact with our business.

  1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Contact and Account Information

• Name
• Mailing address
• Email address
• Telephone and mobile number
• Username, account identifier, and login information
• Communication preferences
• Emergency-contact information
• Information associated with your customer account

B. Customer and Pet Information

• Pet name, breed, age, sex, photograph, and identifying information
• Vaccination, temperament, feeding, medication, behavioral, and care information
• Veterinarian and emergency-care information
• Daycare, boarding, grooming, Private Suite, and other service history
• Reservation, check-in, pickup, and scheduling information
• Instructions and preferences concerning the care of your pet
• Signed waivers, agreements, acknowledgments, and consent records

C. Payment and Transaction Information

We may collect transaction details, purchase history, billing information, and payment status. Payments may be processed by third-party payment processors. We generally do not receive or store complete payment-card numbers when payment information is entered directly into a third-party payment system.

D. Website and Device Information

When you visit our website or use our online services, we may automatically collect:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Date, time, and duration of visits
• Referring website information
• Cookie, analytics, and similar technology information
• Website activity, error, security, and diagnostic information

E. Communications

We may retain emails, text messages, contact-form submissions, telephone-call information, customer-support requests, reviews, survey responses, messages posted through customer systems, and other communications with us.

F. Photographs, Video, and Camera Information

Our facility may use security cameras and operational cameras for safety, security, pet supervision, service delivery, quality control, and facility operations. Certain camera views, pet photographs, daily still images, or videos may be made available to authorized customers through protected customer services such as Pup Social or Private Suite systems.

Photographs or videos of pets may also be collected in connection with services, customer updates, incident documentation, or promotional activities when permitted by applicable agreements or consent.

G. Employment Applicant Information

If you apply for employment, we may collect your name, contact information, résumé, employment history, education, qualifications, references, availability, responses to application questions, and other information you voluntarily provide.

H. Text and Email Consent Information

We may collect your communication choices, the date and method of consent, opt-in and opt-out records, message-delivery information, and records showing whether you authorized SMS or email communications.

  1. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you
• Through our website and online forms
• Through Moego or other customer-management and scheduling systems
• Through Pup Social and Private Suite systems
• Through payment processors
• Through text messages, emails, telephone calls, and in-person interactions
• Through cookies, analytics, security tools, and similar technologies
• From veterinarians, emergency contacts, authorized family members, or other persons acting with your permission
• From service providers that support our business operations
• From publicly available sources when permitted by law

  1. HOW WE USE INFORMATION

We may use personal information to:

• Create and manage customer accounts
• Verify identity and account access
• Schedule and provide daycare, boarding, grooming, Private Suite, and related services
• Evaluate vaccination, temperament, health, safety, and eligibility requirements
• Follow feeding, medication, care, and emergency instructions
• Communicate about reservations, appointments, check-in, pickup, pet care, facility operations, and account matters
• Provide customer support and respond to questions
• Process payments, refunds, and transactions
• Operate Pup Social, customer camera access, and Private Suite features
• Provide photographs, videos, still images, messages, and pet updates
• Maintain safety, security, quality, and operational records
• Investigate incidents, complaints, misuse, suspected fraud, or security events
• Improve our website, services, systems, and customer experience
• Administer employment applications
• Send communications authorized by the recipient
• Maintain business, accounting, insurance, and legal records
• Enforce agreements, policies, and terms
• Comply with legal, regulatory, insurance, and safety obligations
• Protect the rights, safety, property, and security of customers, pets, employees, visitors, and Canine’s Unleashed

  1. TEXT MESSAGING PRIVACY

When you provide your mobile telephone number and opt in to receive text messages from Canine’s Unleashed Inc., we may send service-related messages concerning reservations, appointments, check-in, pickup, pet-care updates, facility information, account notices, customer-support responses, and other services you requested.

Message frequency varies. Customers will typically receive no more than one message per month, but frequency may increase based on reservations, services, operational needs, or customer-support activity. Message and data rates may apply.

You may opt out at any time by replying STOP. You may reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, transfer, or disclose mobile opt-in information or text-messaging consent to other businesses for their own marketing or promotional purposes.

  1. EMAIL COMMUNICATIONS

If you elect to receive email communications, we may send service-related information and other communications you authorized. You may use an unsubscribe link, when provided, or contact us to change your email preferences. We may still send necessary transactional, account, safety, or service communications where permitted by law.

  1. COOKIES AND ANALYTICS

Our website may use cookies, analytics, and similar technologies to:

• Operate website functions
• Remember preferences
• Understand website usage
• Diagnose technical problems
• Measure performance
• Prevent fraud and misuse
• Improve security and visitor experience

You may be able to restrict cookies through your browser settings. Disabling cookies may prevent portions of the website from functioning properly.

  1. HOW WE DISCLOSE INFORMATION

We may disclose information in the following circumstances:

A. Service Providers

We may disclose information to companies that perform services for us, including customer-management platforms, website hosts, software providers, payment processors, communications providers, cloud-storage providers, analytics providers, security providers, professional advisers, and technical-support providers.

These providers may process information only for legitimate business purposes related to services performed for Canine’s Unleashed.

Service providers may include Moego, Twilio, WordPress, Bluehost, payment processors, email providers, analytics providers, and other vendors necessary to operate our business.

B. Legal, Safety, and Compliance Purposes

We may disclose information when reasonably necessary to:

• Comply with law, regulation, subpoena, court order, or legal process
• Cooperate with law enforcement or government authorities
• Protect people, pets, property, and public safety
• Enforce agreements and policies
• Prevent or investigate fraud, abuse, security incidents, or unlawful activity
• Establish, exercise, or defend legal claims
• Meet insurance, veterinary, emergency, or safety requirements

C. Business Transactions

If Canine’s Unleashed is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be disclosed as part of that transaction, subject to applicable law.

D. With Your Direction or Consent

We may disclose information when you direct us to do so or provide authorization.

We do not sell mobile information or SMS consent, and we do not share mobile opt-in information with third parties or affiliates for marketing or promotional purposes.

  1. CUSTOMER ACCOUNTS AND ONLINE SERVICES

You are responsible for protecting your username, password, access code, and other account credentials. You should not share protected account access with unauthorized persons.

Pup Social, camera views, Private Suite controls, photographs, messages, and other customer features may be restricted to authorized users. We may monitor system activity, suspend access, or take other reasonable measures to protect customers, pets, systems, and data.

  1. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

No website, wireless network, electronic transmission, storage system, or security measure is completely secure. We cannot guarantee absolute security.

  1. DATA RETENTION

We retain information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and pet-care records
• Manage accounts and communications
• Complete transactions
• Meet safety, insurance, accounting, tax, employment, and legal requirements
• Resolve disputes
• Enforce agreements
• Protect our legal rights

Retention periods may vary depending on the type of information and the purpose for which it was collected.

  1. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live and applicable law, you may have the right to request:

• Information about personal information we maintain
• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain information
• Withdrawal of consent where processing is based on consent
• Opt-out from certain uses or disclosures
• Non-discriminatory treatment for exercising applicable privacy rights

These rights may be subject to identity verification, legal exceptions, and record-retention requirements.

To submit a privacy request, contact us using the information listed below. We may request information necessary to verify your identity and authority to make the request.

  1. CALIFORNIA PRIVACY NOTICE

California residents may have privacy rights under applicable California law. Depending on whether a particular law applies, these rights may include the right to know, access, correct, or delete certain personal information and the right to opt out of certain sales or sharing of personal information.

Canine’s Unleashed does not sell mobile telephone information or text-message opt-in consent. Mobile opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

California residents may submit a request using the contact information below. We will process verified requests as required by applicable law.

  1. THIRD-PARTY WEBSITES AND SERVICES

Our website and customer systems may contain links to or integrations with third-party websites, applications, and services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

  1. CHILDREN’S PRIVACY

Our website, customer portal, and messaging program are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through these services.

If we learn that personal information was collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

  1. INTERNATIONAL USERS

Our business is located in the United States. If you access our website or services from another jurisdiction, information may be processed and stored in the United States, subject to applicable law.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices. The revised policy will be posted on this page with an updated effective date.

  1. CONTACT US

For privacy questions, requests, or concerns, contact:

Canine’s Unleashed Inc.
4375 Twain Avenue
San Diego, California 92120
Phone: 619-255-2880
Email: contactus@caninesunleashedinc.com